Terms of Service

These terms govern your use of the Revenue AI Platform website and, unless a separate signed agreement says otherwise, your use of the product. By using the site or the service you agree to them. If you are accepting on behalf of an organisation, you confirm you have the authority to bind that organisation.

Where an organisation has signed a separate master agreement or order form with us, that document takes precedence over these terms for anything the two cover differently.

Revenue AI Platform reads data from systems a customer connects, models how deals in that business behave, and produces forecasts, risk scores and related analysis. The service is provided on a subscription basis, at the plan level set out in the applicable order.

Forecasts, scores and scenarios are statistical estimates, not guarantees. They are intended to inform commercial judgement, not to replace it, and no output should be treated as financial advice or as a promise about future revenue.

Access is granted to named users. You are responsible for keeping credentials secure, for the activity that takes place under your users' accounts, and for telling us promptly if you believe an account has been compromised. Accounts must not be shared between people, and access must be revoked when a user leaves the organisation.

You agree not to do any of the following when using the service.

You keep ownership of the data you connect to the service, and of the outputs generated from it. You grant us the limited rights needed to host, process and analyse that data in order to provide the service to you, and for no other purpose.

We keep ownership of the platform itself, including the software, models, interfaces and documentation. Nothing in these terms transfers that ownership to you. We may use aggregated, de-identified information that cannot reasonably be linked back to you or your customers to improve the service.

Fees, billing frequency and the subscription term are set out in your order. Unless stated otherwise, subscriptions are billed annually in advance and fees are non-refundable except where these terms or your order say otherwise.

Fees exclude taxes, which are added where applicable. If your usage moves beyond the scope in your order, for example through additional seats or connected systems, we will agree the adjustment with you in writing before it is applied.

Each party may receive information from the other that is marked confidential or that would reasonably be understood to be confidential. Each party agrees to protect the other's confidential information with at least the care it applies to its own, to use it only to perform under these terms, and not to disclose it except to people who need it and are bound by similar obligations.

We work to keep the service available and to give reasonable notice of planned maintenance. Support is provided at the level set out in your plan. Where an order includes a specific availability commitment or response time, that commitment applies and the remedies in the order are your exclusive remedy for failing to meet it.

We warrant that we will provide the service with reasonable skill and care, and in a manner consistent with the documentation. Beyond that, and to the fullest extent permitted by law, the service is provided as it is, without further warranties of any kind, whether express or implied.

We do not warrant that forecasts will be accurate, that the service will be uninterrupted or error free, or that it will meet every requirement you may have. Where data arrives from your connected systems incomplete or incorrect, outputs will reflect that.

To the fullest extent permitted by law, neither party is liable for indirect or consequential loss, or for lost profits, lost revenue, lost business opportunity or loss of data, however caused.

Each party's total aggregate liability arising out of these terms is limited to the fees paid or payable by you in the twelve months before the event giving rise to the claim. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subscriptions run for the term set out in the order and renew as described there. Either party may terminate for material breach if the breach is not cured within 30 days of written notice.

On termination your access ends and we will delete or return your data on the timetable set out in your agreement. You can export your data at any time during the term, and we will give you a reasonable window to do so after termination before deletion.

We improve the service continuously and may change features over time. We will not materially reduce the core functionality of a plan during a paid term without notice.

We may update these terms. Where a change is material we will give notice before it takes effect, and continued use after that date means you accept the updated version. The date at the top of this page reflects the current version.

If any provision of these terms is found unenforceable, the rest remains in force. A failure to enforce a provision is not a waiver of it. You may not assign these terms without our written consent, which will not be unreasonably withheld. These terms are the entire agreement between us on their subject matter, except where a signed order or master agreement applies.

Questions about these terms can be sent through the demo request form. Mark the message as a legal enquiry so it reaches the right team.